Return & Refund Policy

From the time of shipping or collection, you will have 7 days to return your purchase, as long as it meets our returns and refund policy.

We always work towards delivery that’s 100% accurate while ensuring that each product is in perfect condition when it reaches our customers. In case of errors, however, we’d be more than happy to give you a refund if the following conditions are met:

  • A product(s) was found to be defective or damaged upon delivery
  • An incorrect product was delivered
  • A delivered product(s) is different from what was described online
  • A product(s) was near its expiry or has already expired when delivered
  • A product(s) was in the initial order but was not delivered

All products for return must comply with the following terms & conditions:

  • Amount of the Refund only covers the amount of Product(s) purchased.
  • If the purchased item overall weight is above 15KG then the customer should return the item to our warehouse or pay the return shipment charges.
  • Shipping and payment processing charges are non-refundable.
  • Product(s) must be in its original, unused & resalable condition
  • If the mode of payment is online, then the amount will be refunded in the form of Store coupon or to the respective account/card through which payment was made at the time of order generation (discretion of and the action is irreversible once done.
  • Packaging of each product must be unopened and not defaced in any manner
  • All paperwork, parts and accessories that was delivered with the product(s) must also be returned
  • If a coupon, discount, Voucher or special offer was part of the original order, the amount will be deducted as well.

There are 2 ways you can get a refund for your Cash on Delivery order. You can either get the amount credited to your bank account by filling bank details in the refund form or get a coupon for the same amount and you can use it for your future order.

Normal cases it will take 7 to 14 working days. But some cases it will take 14 to 21 working days to get refund. 

If the Product(s) is qualified for the Refund, then please follow the below process to claim for a Refund:

  • Raise a Complaint: Click here to raise a complaint and use your order id as a reference. Or send an email to
  • Review: Our support team will review the case and approve the Refund, if qualified.
  • Pickup Process: Once the complaint is approved, the product pickup process will start.
  1. Within UAE: The Product(s) will be picked up by our delivery team for UAE customers.
  2. Outside UAE: Customer will have to return the Product(s) at his/her own expense to Al Ain Allied Investment LLC. Shipping charges and customs & taxes (if any) will need to be paid by the customer and tracking number needs to be updated through email within 3 days from the date of ticket creation. All shipments need to be delivered to our warehouse within 15 days from the date when the ticket is created. In the event, the item(s) is not received, the complaint ticket would need to be closed.
  • Inspection Process: After receiving the Product(s), it is sent for inspection:
  1. Approved: If the Product(s) is found faulty as per the policy and returned in a resalable condition then the Refund process will be initiated.
  2. Not Approved: For products returned in damaged condition or without complete items or box – item(s) to be returned to the customer.

If you think you received your refund in the wrong amount, please get in touch with us at +97143342555 or and we will be happy to help you.

Unfortunately, you will not be able to get a refund for your shipping fee.

To submit a return request for an item you have bought on, Follow the steps below:

Step 1: Login to your customer account and select “My Account” option.

Step 2: Then click on “Orders”.  Then you can see the list of all orders.

Step 3: Find the correct order id & click the “RETURN” button.

Step4: Now it will redirect you to a new page, fill the details asked in that page and submit you return request.